Privacy Policy

1. This Privacy Policy ("Policy") is published by Feeta Technology Pvt Ltd, a private limited company incorporated under the Companies Act, 2013, operating the FEETA platform — including the FEETA Android mobile application, the FEETA iOS mobile application, and the FEETA website (collectively the "Platform").
2. FEETA is co-founded by Kishneet Kaur (Managing Director) and Gurbinder Singh (Chief Executive Officer). The Platform is operated from India and is designed primarily for users within the territory of India.
3. FEETA is an AI-driven real estate listing platform providing property discovery, listing, and AI-powered services across multiple categories — residential housing, office spaces, retail properties, industrial properties, agricultural land, and businesses for sale — along with AI features FEETA Chat, FEETA Voice, and FEETA Valuator.
4. This Policy applies to all individuals who access or use the Platform, including general Users (property seekers), verified real estate Agents, builders, developers, and any other person or entity whose data FEETA processes in connection with the Platform.
5. This Policy forms an integral part of FEETA's Terms and Conditions. Defined terms not defined herein shall have the meaning ascribed to them in the Terms and Conditions.
6. FEETA recognises the following categories of disability and designs its Platform to serve users across all of them, as defined under the RPwD Act, 2016: Visual impairments (blindness, low vision, colour blindness) Hearing impairments (deafness, hard of hearing) Physical and motor disabilities (limited hand or arm mobility, tremors) Cognitive and learning disabilities (dyslexia, memory impairments, attention difficulties) Speech impairments Age-related functional limitations.
7. FEETA is committed to handling your personal data with transparency, fairness, and respect for your privacy rights. If you have any questions about this Policy, please contact us at privacy@feeta.in.

1. This Policy is framed in compliance with the following applicable Indian laws and regulations: Digital Personal Data Protection Act, 2023 ("DPDP Act") — India's primary legislation governing the processing of digital personal data, establishing the rights of Data Principals (users) and obligations of Data Fiduciaries (FEETA); Information Technology Act, 2000 ("IT Act") — Governs electronic transactions, cybercrime, and data protection obligations for intermediaries; Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules") — Sets standards for the collection and handling of sensitive personal data; Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("Intermediary Rules") — Governs FEETA's obligations as an intermediary under the IT Act; Consumer Protection Act, 2019 — Protects Users against unfair trade practices including misuse of personal data; Prevention of Money Laundering Act, 2002 ("PMLA") — Imposes data collection and record-keeping obligations on real estate agents operating through the Platform; Real Estate (Regulation and Development) Act, 2016 ("RERA") — Governs disclosure and data obligations for agents and builders listing on the Platform.
2. For the purposes of the DPDP Act, 2023, Feeta Technology Pvt Ltd is the Data Fiduciary responsible for determining the purposes and means of processing your personal data.
3. FEETA processes personal data only upon obtaining free, informed, specific, and unambiguous consent from the Data Principal (you), except where processing is permitted or required by law without consent.
4. Where FEETA processes personal data on behalf of another entity (for example, where a builder or developer provides FEETA with prospective buyer data), FEETA acts as a Data Processor and processes such data only under the instructions of the relevant Data Fiduciary.
5. This Policy is subject to amendment as laws evolve, and FEETA commits to updating it in line with any amendments to the DPDP Act, 2023 and associated rules as notified by the Government of India.

1. Information You Provide Directly: Full name, mobile number, and email address (during account registration); Property search preferences including location, budget, property type, and configuration; Property requirement submissions entered on the Platform; Feedback, reviews, ratings, or communications submitted through the Platform; Identity documents submitted by Agents during the verification process (Aadhaar number, PAN, RERA registration number, professional credentials); Correspondence with FEETA's support team.
2. Information Collected Automatically: Device information including device type, operating system version, device identifier (IMEI or equivalent), and mobile network information; IP address and approximate geographic location; Browser type and version (for web users); Pages viewed, search queries entered, listings clicked, and time spent on the Platform; App usage data including session duration, feature interactions, and navigation paths; Crash reports and error logs.
3. Information from FEETA AI Features:
   FEETA Chat: Text-based queries and conversation logs entered into FEETA Chat for the purpose of providing conversational property assistance, processed to generate AI responses and improve the AI model; FEETA Voice: Voice input data provided by Users when using FEETA Voice for property search, processed in real-time to interpret search queries and not stored as audio recordings, and does not collect, store, or process biometric voice identifiers; FEETA Valuator: Property parameters entered by Users (location, type, size, configuration) to generate AI-powered valuation estimates.
4. Information from Third Parties: Data obtained from third-party identity verification services used during Agent onboarding; Publicly available information from government databases (such as RERA portals) to verify agent and project details; Data from payment gateways (if applicable in future paid service phases) limited to transaction confirmation and reference numbers—FEETA does not store full card details or bank account numbers.
5. Sensitive Personal Data or Information (SPDI) under SPDI Rules, 2011: FEETA may collect the following SPDI from Agents during verification: Aadhaar-linked identity data (handled in compliance with the Aadhaar (Targeted Delivery) Act, 2016 and applicable UIDAI guidelines), financial account information (where required for future paid services), and any other data qualifying as SPDI under applicable law, collected only with explicit consent and handled with heightened security measures.
6. Data You Choose Not to Provide: You may choose not to provide certain information; however, this may limit your ability to access certain features—for example, Agents who do not complete identity verification cannot post listings.

1. FEETA processes your personal data for the following purposes, in accordance with the consent provided by you or as permitted by law:
   Platform Operation: To create and manage your account, authenticate your identity, and provide access to Platform features; Property Search & Discovery: To display relevant property listings based on your search queries, location, preferences, and behaviour on the Platform; Agent Verification: To verify the identity, credentials, and RERA registration of real estate agents applying for verified agent status on the Platform; AI Feature Delivery: To operate FEETA Chat, FEETA Voice, and FEETA Valuator—processing your queries, voice inputs, and property parameters to generate AI-powered responses and estimates; Agent–User Connection: To facilitate communication between Users and verified Agents, including sharing User contact details with the specific Agent a User wishes to contact, only upon the User's explicit initiation; Platform Improvement: To analyse usage patterns, identify bugs and performance issues, improve AI model accuracy, and develop new features; Communications: To send you transactional notifications (listing updates, account alerts), service announcements, and—with your consent—promotional communications about new features or listings; Legal Compliance: To comply with applicable laws including RERA, PMLA, DPDP Act, and orders of courts or regulatory authorities; Safety & Security: To detect, prevent, and investigate fraud, security breaches, and policy violations on the Platform; Analytics & Research: To conduct internal research, market analysis, and platform analytics using aggregated and anonymised data.
2. FEETA will not use your personal data for any purpose beyond those described in this Policy without obtaining fresh, specific consent from you.
3. FEETA does not engage in automated decision-making or profiling that produces legal or similarly significant effects on Users without human oversight.

1. With Verified Agents: When a User initiates contact with a verified Agent regarding a listing, FEETA shares the User's name and contact number with that specific Agent solely for the purpose of facilitating the property enquiry. FEETA does not share User contact details with Agents proactively or in bulk. .
2. With Technology & Service Providers: FEETA engages third-party service providers — including cloud hosting providers, analytics platforms, AI infrastructure providers, and customer support tools — to operate and improve the Platform. These providers process data only under FEETA's instructions and are bound by data processing agreements ensuring equivalent data protection standards.
3. With Payment Processors: In future paid service phases, FEETA will share transaction-relevant data with RBI-regulated payment gateway providers solely to process payments. FEETA does not share full financial credentials with any party.
4. With Legal & Regulatory Authorities: FEETA will disclose personal data to government authorities, law enforcement agencies, courts, or regulators where required to do so by applicable law, court order, or regulatory direction — including under the IT Act, PMLA, RERA, or DPDP Act.
5. With RERA & FIU Authorities: Agent data, including KYC information, may be shared with RERA authorities or the Financial Intelligence Unit (FIU-IND) as required under RERA and PMLA compliance obligations.
6. In Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets involving Feeta Technology Pvt Ltd, personal data may be transferred to the acquiring or merged entity, subject to equivalent data protection commitments. Users will be notified of any such transfer.
7. Aggregated & Anonymised Data: FEETA may share aggregated, anonymised, and de-identified data — which cannot identify any individual — with partners, researchers, or for industry reporting purposes. Such data does not constitute personal data.
8. FEETA does NOT: Sell your personal data to any third party for any commercial purposeShare your data with advertisers for targeted advertising purposes Provide your data to any political organisation or election campaignShare your data with any unauthorised entity without your consent

1. Storage Location: Personal data collected through the Platform is stored on servers located within India, in compliance with data localisation requirements under applicable Indian law. FEETA uses reputed cloud infrastructure providers operating data centres within Indian jurisdiction.
2. Security Measures:FEETA implements the following technical and organisational security measures in accordance with the SPDI Rules, 2011 and the DPDP Act, 2023: Encryption of data in transit using industry-standard TLS (Transport Layer Security) protocols; Encryption of sensitive data at rest; Role-based access controls limiting employee access to personal data on a need-to-know basis; Regular security audits, vulnerability assessments, and penetration testing; Multi-factor authentication for administrative access to data systems; Incident response and data breach notification procedures.
3. Agent Data: Identity documents and SPDI submitted by Agents during verification are stored with heightened security controls and access is restricted to FEETA's verification and compliance personnel only.
4. AI Data:Queries processed by FEETA Chat, FEETA Voice, and FEETA Valuator are handled within FEETA's secure AI infrastructure. Voice queries are processed in real-time and are not stored as audio files. Text query logs may be retained in anonymised or pseudonymised form for AI model improvement
5. No Absolute Security Guarantee: While FEETA implements reasonable and industry-standard security measures, no digital system is completely immune to security incidents. FEETA does not guarantee absolute security of your data. In the event of a data breach that is likely to result in harm to Data Principals, FEETA will notify affected Users and the Data Protection Board of India in accordance with the DPDP Act, 2023 and applicable rules.
6. User Responsibility: You are responsible for maintaining the confidentiality of your account credentials. FEETA strongly advises against sharing your password with any person and recommends enabling device-level security (PIN, biometric) on devices used to access the Platform.

Important: Please read carefully.

1. While FEETA implements reasonable technical and organisational measures to protect personal data, FEETA expressly disclaims any guarantee, warranty, or representation—express or implied—that: The Platform or its data systems are completely secure or impenetrable; Personal data will never be accessed by unauthorised parties despite security measures; AI-generated outputs from FEETA Chat, FEETA Voice, or FEETA Valuator are free from errors, inaccuracies, or privacy risks; Third-party service providers engaged by FEETA will never experience security incidents.
2. FEETA's AI features are powered by machine learning models that process user inputs to generate responses. FEETA does not warrant that these models will never generate outputs that inadvertently reference, reflect, or expose patterns derived from user data in an unintended manner.
3. FEETA is not responsible for the privacy practices of any third-party websites, services, or applications linked from or accessible through the Platform. Users access third-party services at their own risk.
4. FEETA does not guarantee the accuracy or completeness of any personal data submitted by Agents or Users on the Platform. FEETA relies on the information provided by users and cannot independently verify all submissions.
5. n the event of an unauthorised data breach beyond FEETA's reasonable control—including cyberattacks, state-sponsored intrusions, or zero-day vulnerabilities—FEETA's liability shall be limited to the extent permissible under applicable Indian law and as described in the Terms and Conditions.

1. FEETA retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer.
2. Specific retention periods by data category: User account data (name, contact, preferences): Retained for the duration of active account use, plus twelve (12) months following account deletion or inactivity; Agent verification data (identity documents, RERA details): Retained for a minimum of five (5) years from the date of last active listing, in compliance with PMLA record-keeping requirements; Property listing data: Retained for two (2) years after a listing is marked sold, rented, or removed; Transaction records (future paid services): Retained for eight (8) years in compliance with applicable financial record-keeping laws including the Companies Act, 2013 and GST law; AI interaction logs (FEETA Chat, FEETA Valuator): Anonymised and retained for up to twelve (12) months for AI model improvement purposes; Security and audit logs: Retained for one (1) year; Legal hold data: If data is subject to an ongoing legal proceeding, regulatory investigation, or court order, FEETA will retain it for the duration of such proceeding, regardless of the standard retention period.
3. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with industry standards, unless retention is required by law.
4. You may request deletion of your personal data by writing to privacy@feeta.in . FEETA will process such requests in accordance with the DPDP Act, 2023, subject to overriding legal retention obligations.

1. What Are Cookies: Cookies are small text files placed on your device by websites or applications to store information about your preferences, session, and behaviour. FEETA uses cookies and similar tracking technologies (including local storage, device fingerprinting, and analytics SDKs) on its web platform and mobile applications.
2. Types of Cookies & Tracking Technologies Used: Strictly Necessary Cookies: Required for the Platform to function correctly—including maintaining your login session, remembering your preferences, and enabling security features—and cannot be disabled; Analytics & Performance Cookies: Used to understand how Users interact with the Platform—pages visited, search queries, session duration, and feature usage—to improve Platform performance and user experience; AI Personalisation Signals: Behaviour signals (search history, shortlisted listings, location preferences) are used to improve the relevance of property recommendations and AI feature responses; Crash & Diagnostics SDKs: Mobile app SDKs that capture crash reports and performance data to maintain app stability.
3. What FEETA Does NOT Use Cookies For: FEETA does not use cookies for third-party targeted advertising; FEETA does not sell cookie data or behavioural profiles to advertisers; FEETA does not use cookies to track your activity on other websites or apps outside the Platform.
4. Your Choices: Web Users may manage cookie preferences through their browser settings, and disabling certain cookies may affect Platform functionality; Mobile App Users may manage app permissions through their device operating system settings (Android Settings / iOS Settings); You may opt out of analytics tracking by contacting privacy@feeta.in , subject to the minimum functionality necessary for Platform operation.
5. Do Not Track: FEETA currently does not respond to "Do Not Track" browser signals, as there is no uniform Indian or international standard governing such signals; however, FEETA's cookie practices are designed to respect user privacy as described in this Policy.
6. Third-Party SDKs: The FEETA mobile apps may integrate third-party SDKs (such as analytics, crash reporting, and map services), which may independently collect certain device and usage data; FEETA selects third-party SDKs that comply with applicable data protection standards and restricts their data access to what is necessary.

1. Ownership: This Privacy Policy document, and all content on the FEETA Platform — including all text, design, interface, source code, AI models (powering FEETA Chat, FEETA Voice, and FEETA Valuator), databases, graphics, trademarks, and technology — is the exclusive intellectual property of Feeta Technology Pvt Ltd, protected under the Copyright Act, 1957, the Trade Marks Act, 1999, the Patents Act, 1970, and the Information Technology Act, 2000.
2. Trademark Protection: The marks "FEETA", "FEETA Chat", "FEETA Voice", "FEETA Valuator", "FEETA AI", and the FEETA logo are proprietary registered or common law trademarks of Feeta Technology Pvt Ltd. No person or entity may use, copy, reproduce, or register any mark identical or confusingly similar to FEETA's marks without prior written consent. Unauthorised use constitutes trademark infringement and will be prosecuted to the fullest extent of the law.
3. Copyright in this Policy: This Privacy Policy document is itself a copyright-protected work of Feeta Technology Pvt Ltd. No other entity, platform, application, or individual may reproduce, adapt, or republish this Policy or any substantially similar version of it without FEETA's prior written permission.
4. AI Model Protection: The AI algorithms, training data structures, model architectures, and outputs of FEETA Chat, FEETA Voice, and FEETA Valuator constitute proprietary intellectual property. Any attempt to reverse engineer, extract, replicate, or commercially exploit FEETA's AI models — including through systematic query harvesting — is strictly prohibited and constitutes both a breach of these Terms and an infringement of FEETA's intellectual property rights.
5. Data Scraping Prohibition: Any automated extraction of personal data, listing data, or any other data from the Platform — through bots, crawlers, scrapers, APIs not authorised by FEETA, or any other means — is strictly prohibited. Such activity constitutes a violation of the IT Act, 2000, the Copyright Act, 1957, and these Terms, and will be pursued through civil and criminal proceedings.
6. User Data is Not FEETA's IP:While FEETA processes your personal data as a Data Fiduciary, your personal data remains your own. FEETA does not claim intellectual property rights over your personal data. FEETA's intellectual property rights are limited to the Platform technology, content, and AI models
7. Enforcement: FEETA reserves the right to seek injunctions, damages, account of profits, and all other available legal remedies — including criminal prosecution — against any person or entity that violates its intellectual property rights in connection with the Platform or this Policy

1. By using the Platform, you agree to fully defend, indemnify, and hold harmless Feeta Technology Pvt Ltd, its directors, officers, employees, agents, and legal counsel (collectively the "FEETA Parties") from and against all claims, damages, losses, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or in connection with: Any false, inaccurate, or misleading personal data you provide to FEETA or to any other User or Agent through the Platform Your violation of any applicable data protection law, including the DPDP Act, 2023 or the SPDI Rules, 2011 Your unauthorised use, reproduction, disclosure, or misuse of any personal data of another User or Agent that you access through the Platform Your infringement of FEETA's intellectual property rights in connection with the Platform or its data Any claim by a third party arising from data you have shared, posted, or transmitted through the Platform Your breach of any data protection, confidentiality, or privacy obligation under these Terms or applicable law
2. Agents specifically indemnify FEETA against all claims arising from: Their failure to comply with PMLA KYC obligations in connection with Platform transactions Their unlawful use of User personal data obtained through the Platform Their submission of false or fraudulent identity information during the verification process
3. FEETA reserves the right to assume exclusive control of the defence of any matter subject to indemnification. You agree to cooperate fully with FEETA in connection with such defence.
4. This indemnification obligation survives the termination or expiry of this Policy and your use of the Platform.

This section applies exclusively to verified real estate agents, brokers, builders, developers, and all listing parties ("Agents") operating on the FEETA Platform.

1. Data Fiduciary Obligations: When Agents collect personal data from their clients (buyers, sellers, tenants, landlords) in connection with transactions facilitated through the Platform, Agents act as independent Data Fiduciaries under the DPDP Act, 2023. Agents are solely responsible for ensuring their own data collection practices are lawful, consensual, and compliant.
2. PMLA KYC Obligations: Agents must collect, verify, and maintain KYC (Know Your Customer) records of all clients as required under the Prevention of Money Laundering Act, 2002 and the PMLA (Maintenance of Records) Rules, 2005. This includes: Collecting government-issued identity proof and address proof of buyers and sellers Verifying PAN for transactions above applicable thresholds Maintaining transaction records for a minimum of five (5) years Filing Suspicious Transaction Reports (STRs) and Cash Transaction Reports (CTRs) with FIU-IND where required
3. Prohibition on Misuse of User Data Agents are strictly prohibited from: Using personal data of Users (contact details, preferences, search behaviour) obtained through the Platform for any purpose other than the specific property transaction for which it was shared Sharing, selling, or disclosing User personal data to any third party Using User data for unsolicited marketing, spam, or cold-calling beyond the immediate property enquiry Building databases or lists of Platform users for commercial purposes unrelated to the Platform
4. RERA Disclosure Obligations: Builders and developers listing upcoming projects must comply with all data disclosure requirements under RERA, including accurate disclosure of project details, agent credentials, and buyer-facing information
5. Consequences of Non-Compliance: Agents who violate their data compliance obligations under this section may face: Immediate suspension or permanent termination of their verified Agent account Removal of all associated listings from the Platform Reporting to the Data Protection Board of India, RERA authorities, FIU-IND, or relevant law enforcement Civil and criminal proceedings including claims for damages, injunctions, and penalties under applicable law
6. No Delegation of FEETA's Obligations: Agent data compliance obligations are in addition to, and do not reduce or limit, FEETA's own obligations as a Data Fiduciary under applicable law.

1. The FEETA Platform may contain links, references, or integrations to third-party websites, applications, or services — including mapping services, property-related portals, legal information websites, and financial service providers
2. FEETA does not control the content, privacy practices, data collection policies, or terms of any third-party service. The inclusion of a link does not constitute FEETA's endorsement of the linked service.
3. When you navigate away from the FEETA Platform to a third-party service, this Privacy Policy no longer applies. You are subject to the privacy policy and terms of that third-party service.
4. FEETA strongly recommends that you read the privacy policy of any third-party service you access through or in connection with the Platform.
5. FEETA is not liable for any data breach, loss, or harm arising from your use of any third-party service accessed through the Platform.
6. If FEETA integrates third-party financial service providers, home loan partners, or PropTech services in future phases, any data shared with such partners will be limited to what is necessary for the specific service and will be subject to data sharing agreements requiring equivalent data protection standards.

1. The FEETA Platform is not directed at or intended for use by individuals under the age of eighteen (18) years. FEETA does not knowingly collect, process, or store personal data from minors.
2. By using the Platform, you represent and confirm that you are at least 18 years of age. If FEETA becomes aware that it has inadvertently collected personal data from a person under 18 without verifiable parental or guardian consent, FEETA will take immediate steps to delete such data from its systems.
3. Under the DPDP Act, 2023, processing of personal data of children (defined as individuals below 18 years) requires verifiable consent from a parent or legal guardian. FEETA does not knowingly engage in such processing and has no features designed for or directed at children.
4. Parents or guardians who believe their child's personal data has been collected through the Platform are requested to contact FEETA immediately at privacy@feeta.in. FEETA will investigate and delete such data promptly upon verification.
5. FEETA does not conduct behavioural tracking or targeted profiling of any user identified or reasonably suspected to be a minor.

1. FEETA reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, business practices, or Platform features. The revised Policy will carry an updated "Last Updated" date.
2. For material changes to this Policy — particularly changes that affect how your personal data is used or shared — FEETA will provide advance notice through one or more of the following: An in-app notification or banner prominently displayed on the Platform An email notification to your registered email address A prominent notice on the FEETA website homepage
3. Where required by the DPDP Act, 2023 or applicable rules, FEETA will obtain fresh consent from you before applying material changes to how your existing personal data is processed
4. Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated Policy, you must discontinue use of the Platform and may request deletion of your account and associated data.
5. The current version of this Policy will always be accessible on the Platform — in the app's settings menu and on the FEETA website's footer.
6. FEETA will maintain a version history of this Policy to enable Users to identify what has changed, available upon request at privacy@feeta.in

1. General Privacy Enquiries: For any questions, concerns, or requests relating to this Privacy Policy or FEETA's data practices, please contact: Feeta Technology Pvt Ltd, Attention: Data Protection / Privacy Team, Email: privacy@feeta.in, Support Email: support@feeta.in, Website: www.feeta.in.
2. Grievance Officer: In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDP Act, 2023, FEETA has appointed a Grievance Officer to handle privacy-related complaints and data principal requests. Contact: legal@feeta.in ; Response Time: Grievances will be acknowledged within 24 hours of receipt and resolved within fifteen (15) days of receipt, in accordance with applicable law.
3. Exercising Your Data Rights: Under the DPDP Act, 2023, you have the following rights as a Data Principal, which you may exercise by writing to privacy@feeta.in : Right to Access: Request confirmation of whether FEETA processes your personal data and obtain a summary of such data; Right to Correction: Request correction of inaccurate or incomplete personal data; Right to Erasure: Request deletion of your personal data, subject to FEETA's legal retention obligations; Right to Withdraw Consent: Withdraw your consent for processing at any time, noting that withdrawal does not affect the lawfulness of processing prior to withdrawal; Right to Grievance Redressal: File a complaint with FEETA's Grievance Officer for any violation of your data rights; Right to Nominate: Nominate another individual to exercise your data rights in the event of your death or incapacity, in accordance with the DPDP Act, 2023.
4. Response Timeline: FEETA will respond to all data rights requests within thirty (30) days of receipt; complex requests may require up to forty-five (45) days, in which case FEETA will notify you of the extended timeline.
5. By using the FEETA Platform, you confirm that you have read, understood, and consent to the collection, use, and processing of your personal data as described in this Privacy Policy.
6. © 2026 Feeta Technology Pvt Ltd. All Rights Reserved. Last Updated: June 3, 2026 | Version 1.0